F.A.Q.
For any questions about our products or processes, see the details below. For additional inquiries, contact us directly at support@anthonyveer.com. We’re available Monday through Friday, 12 PM to 4 PM EST, excluding weekends and US/Canadian holidays.
ORDERS
How long does it take to process my order?
All orders are processed the next business day from when they are placed. Our warehouse is closed on all major holidays and weekends.
How do I cancel or modify my online order?
Once an order is placed, it cannot be modified or canceled. In some instances, our team is able to intercept the order. Please reach out to our team for further assistance atsupport@anthonyveer.com or through chat.
PRE ORDERS
When can I expect my order to ship if I place it today?
Full payment is required at the time of order shipping dates can vary for each product. You can find that information on the product page or you can reach out to our support team at support@anthonyveer.com for more information.
How long do I have to cancel my pre-order for a full refund?
You may cancel within 7 days for a full refund; after that, pre-orders are non-refundable unless delayed beyond 30 days.
How are orders prioritized for shipping?
Orders ship in the sequence received, and you will receive tracking information once dispatched.
Can I change my shipping address after placing an order?
Address changes must be made by by a certain time. Please email us at support@anthonyveer.com for the deadline as it varied by product.
What happens if Anthony Veer is unable to fulfill my order?
In the rare case we cannot fulfill your order, a full refund will be provided.
What is your return and exchange policy once I receive my order?
Our standard return and exchange policy applies once the item is delivered. Please see the detailed return policy below.
REFUNDS & EXCHANGES
What is your return policy and process?
Return Policy
For All Items Except Collectors/Limited Edition Items
If you're not 100% satisfied with your purchase, you have up to 60 days from the date you receive your shipment to return your shoes. A full refund will be provided if the shoes are unworn, in brand-new condition, with any tags attached, and all original accessories included (shoe horn, insoles, thank you card, and extra laces). There will be a $30 charge for all unreturned accessories.
Excessive scuffing and creasing may result in the product being deemed damaged, making it ineligible for a refund or exchange. Please try on shoes with care and use a shoe horn when necessary. We recommend trying your shoes on a soft surface to avoid scuffing the outer sole.
For Limited Edition and Collectors Collections Items
For these exclusive items, you have up to 30 days to return your shoes for an exchange or store credit only—no refunds will be granted. Shoes must be unworn, in brand-new condition, with tags attached and all original accessories included (shoe horn, insoles, thank you card, and extra laces). There will be a $30 charge for unreturned accessories.
As with other items, excessive scuffing or creasing may result in the product being deemed damaged, disqualifying it from a return or exchange. Please handle with care.
Return Shipping
USA Orders
Return shipping and insurance are free for all U.S. orders when you select the RE:DO $2.98 option at checkout. If you do not select RE:DO, the shipping cost will be deducted from your refund, with no upfront payment required. All exchanges qualify for free return shipping.
International Orders
For international orders, buyers must cover the return shipping cost. Items must be shipped back within 60 days, unworn, and in brand-new condition, with any tags attached and all original accessories. Please email us at support@anthonyveer.com for the return address. The original shipping fees are non-refundable, but taxes and duties will be refunded. A $30 charge applies for any missing accessories, and a tracking number is required to process the return.
Markdown Items
Final Sale
All markdown items are final sale. There are no refunds or exchanges for these products.
About RE:DO
A Seamless Return Experience
RE:DO offers hassle-free returns and shipping insurance for only $2.98. By selecting RE:DO, you get free return shipping and protection for your items during transit. If your shipment is lost, stolen, or damaged, simply file a claim through our return portal.
Return Instructions
Shoes must be returned in their original shoe box, which should be placed inside a protective shipping box. Any returns sent back with shipping labels directly on the shoe box or in a bag will incur a 20% restocking fee, deducted from the original paid amount. Once we receive your return, please allow 5-7 business days for processing. Refunds will be applied to your original payment method.
Damaged Items
If you receive a damaged item, please report it within two days of receiving your order. Send an email to support@anthonyveer.com with clear photos of the damage. This will help us process your claim efficiently.
Note: Color variations due to computer monitor resolutions, lighting, or photography lenses are not considered damage.
All markdown and clearance items are final sale (as noted on the product page) and do not qualify for refunds or exchanges.
How do I exchange my shoes for another pair?
We understand that buying shoes online can sometimes be a bit challenging. You can exchange your shoes for any pairs in stock within 60 days from when you receive the product. To qualify for an exchange, your shoes must be unworn and returned in the same state as you received them, along with all the accessories that they originally came with. Please try your shoes on a soft surface to avoid scuffs on the outer sole.
All markdown sales and clearance items are final sale and do not qualify for an exchange.
For those that purchase the Redo add-on, there is no additional cost for shipping the exchange. For all other orders, shipping costs are automatically applied to the order.
CLICK HERE TO EXCHANGE YOUR ORDER
Shipping is at the expensive of the customer for international exchanges. Please email us at support@anthonyveer.com to coordinate the exchange.
Instant Exchange
We offer a seamless instant exchange process. Simply visit our exchange portal and follow the prompts. Once your returned item is dropped off and scanned, your exchange will be dispatched immediately. For exchanges involving a higher-priced item, you may be required to provide your credit card information through the portal to cover the price difference.
How long is your exchange process?
We offer instant exchanges, so your order is processed as soon as your return shoe is scanned at the designation shipping provider. To create a shipping label, follow the steps on our online portal.
How do I return Anthony Veer products purchased from a different retailer?
You will need to reach out to the retailer from whom you purchased the order form for any refunds or exchanges. We cannot accept any Anthony Veer items purchased outside our store.
SHIPPING & DELIVERY
How long will it take to receive my order?
All orders are shipping from our warehouse in Georgia, USA
USA
East coast orders may take two to four business days to arrive.
West coast orders may take four to six business days to arrive.
Canada
East coast orders may take two to five business days to arrive.
West coast orders may take five to seven business days to arrive.
Note: Import duties & taxes may apply upon delivery. Charges must be paid by the recipient of the parcel. Sometimes orders can take longer than usual, depending on the backlog at Canadian customs.
Rest of the World
Customs import duties & taxes may be charged upon delivery. Charges must be paid by the recipient of the parcel. We suggest contacting your local customs office before placing the order on what charges you would incur. If the shipment is rejected by the customer, the return charges from the shipping company will be deducted from the total order before the refund is issued.
How much does shipping cost?
USA
Free Shipping to contiguous USA.
The U.S. Territories, shipping rates available at checkout.
Canada & Rest of the world
Shipping rates available at checkout.
International Orders: Customs import and duties could be charged once the buyer receives the item. Charges must be paid by the recipient of the parcel. We suggest contacting your local customs office before placing the order or what charges you would incur. If the shipment is rejected by the customer the return charges from the shipping company will be deducted from the total order before the refund is issued.
SHOE CONSTRUCTION & MATERIAL
How are Anthony Veer shoes constructed?
At Anthony Veer, we use a variety of shoe constructions and high-quality materials for the longevity of our products. The leather upper on a majority of our shoes is high-quality aniline.
Shoe constructions we use:
What is Blake Stitch?
Blake stitch construction is a shoe construction method that involves sewing the outsole directly to the upper of the shoe, creating a sleek and streamlined look. This technique results in a shoe that is lighter and more flexible than a Goodyear welt shoe, which typically has a thicker and more rigid construction.
One of the main advantages of Blake stitch construction is that it offers a more precise and closer cut to the sole, which can make the shoe more comfortable to wear and easier to walk in. Another benefit of Blake stitch construction is that the lack of a welt creates a thinner and more flexible shoe, allowing for better flexibility and a closer fit to the foot. This makes Blake stitch shoes a great option for those seeking a more stylish and modern shoe that can be worn for both casual and formal occasions.
What is Stroble Construction?
Strobel construction is a shoe-making technique where the upper of the shoe is stitched directly to the insole, without any lasting board or midsole. This creates a flexible and lightweight shoe that conforms to the shape of the foot, making it an ideal choice for athletic and casual footwear.
One of the main advantages of strobel construction is its flexibility. The absence of a lasting board or midsole allows the shoe to bend and flex with the foot, providing greater comfort and mobility. The technique is also known for its shock-absorbing properties, making it a popular choice for running shoes and other athletic footwear.
Another benefit of strobel construction is its durability. The lack of a lasting board or midsole means there are fewer layers of material between the foot and the ground, which can reduce the risk of the shoe breaking down over time. This construction method also allows for the shoe to be easily resoled or repaired, which can extend its lifespan.
Shop All Strobel Construction :
What is Aniline leather?
Aniline leather is a high-quality type of leather used to produce shoes and other luxury goods. It is made from full-grain leather that has been dyed with aniline, a type of soluble dye that penetrates the surface of the leather, giving it a rich, deep color and a natural-looking texture.
One of the main advantages of using high-quality aniline leather on shoes is its luxurious appearance. The natural-looking texture of aniline leather gives it a unique and elegant look that is highly sought after in luxury footwear. The leather is also known for its rich and vibrant colors, which can add a touch of sophistication and style to any outfit.
Another benefit of using aniline leather on shoes is its durability. Aniline leather is made from high-quality full-grain leather, which is known for its strength and resistance to wear and tear. The dyeing process used to color the leather also helps to protect it from fading, making it a long-lasting and practical choice for shoes.
In addition, aniline leather is known for its breathability and comfort. The natural pores and texture of the leather allow air to circulate, which can help keep the feet cool and dry, reducing the risk of odor and discomfort. The leather also molds to the shape of the foot over time, providing a custom and comfortable fit.
What is Goodyear welt?
Goodyear welt shoes are a type of shoes that are built to last a very long time. They are made using a unique construction technique that was invented by Charles Goodyear Jr., the son of the famous rubber inventor. This technique uses a special stitch that attaches the sole and upper parts of the shoe without puncturing them, which makes the shoe more durable and long-lasting.
One of the benefits of Goodyear welt shoes is that they can be continuously resoled when needed, which means you can keep wearing them for a very long time. They are also water-resistant and, with proper maintenance, can last a lifetime. This is good for your wallet because you won't have to keep buying new shoes all the time, and it's good for the environment because it reduces waste going to landfills. So, if you want shoes that will last you a lifetime, Goodyear welt shoes are a great choice!
What is pull-up leather?
Pull-up leather is a type of leather that is often used in the production of high-quality shoes. It is made from full-grain leather that has been treated with oils and waxes, giving it a distinctive pull-up effect when stretched or creased.
One of the main advantages of using pull-up leather on shoes is its unique appearance. The leather has a rich, natural-looking texture that develops a patina over time, giving it a unique and personalized look. The pull-up effect also adds depth and character to the leather, making it a highly sought-after material in luxury footwear.
Another benefit of using pull-up leather on shoes is its durability. Full-grain leather is known for its strength and resistance to wear and tear, and the oils and waxes used to treat the leather add an extra layer of protection against moisture and stains. This makes pull-up leather a practical choice for shoes that will be exposed to the elements or heavy use.
In addition, pull-up leather is known for its comfort and flexibility. The oils and waxes used in the treatment process help to keep the leather supple and soft, allowing it to mold to the shape of the foot over time. This can provide a custom and comfortable fit, reducing the risk of discomfort and fatigue.
Shop pull-up Leather:
SECURITY & PRIVACY
Are my payments and personal information secure?
Shopify powers our store, and they are certified Level 1 PCI DSS compliant by default. All your payment and personal information is secure.
Shopify’s compliance covers all six PCI standard categories:
- Maintain a secure network
- Protect cardholder data
- Maintain a vulnerability management program
- Implement strong access control measures
- Regularly monitor and test networks
- Maintain an information security policy
What is PCI?
The Payment Card Industry Data Security Standard (PCI DSS) is a security standard for organizations that handle credit and debit card information. The standard was created to increase controls around payment data to reduce fraud.
If you want to sell online and accept payments from Visa, Mastercard, American Express, or Discover, your software and hosting need to be PCI-compliant.